Returns, Exchanges & Refunds Policy

We want you to be satisfied with your order. If you need to return or exchange items, our policy outlines the conditions and process to make it simple and clear.

1. Eligible for Return or Exchange
Within 30 days of receiving your items, you may request a return or exchange. To be eligible, items must be unworn, unwashed, and in their original condition with all accessories included. Items may be tried on briefly for sizing purposes.

2. Non-Returnable / Non-Exchangeable Items
Customized or made-to-measure costumes, including costumes ordered with custom measurements, are produced according to customer specifications and are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect. Please carefully review all measurements and customization details before placing your order.

3. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 30 days of delivery with your order number and clear photos.
We will review your submission and respond within 3 working days.
If confirmed, we will either ship a replacement at no cost to you or issue a full refund to your original payment method — your choice.
You will not be required to return the item for a replacement, and you will not cover any shipping costs for eligible cases.

4. Return & Exchange Shipping Costs
If the issue is due to the product itself (defective, wrong item, or doesn't match what you ordered), shipping costs will be covered by us.
If the return or exchange is due to personal reasons (wrong size, change of mind, no longer needed, etc.), the shipping cost will be borne by you.

5. Order Cancellation Policy
Standard costumes: Orders may be cancelled for a full refund at any time before shipment. Once shipped, orders cannot be cancelled. However, customers may request a return after delivery in accordance with this Return & Refund Policy.

Customized or tailor-made costumes: After we receive your order, our tailors will carefully compare the measurements you provided and start cutting the fabric and making your costume. Therefore, once your order has been placed for more than 2 working days, cancellation will no longer be accepted. Please make a careful decision.
 
6. How to Request a Return or Exchange
To request a return or exchange, please contact us at [email protected] with your order number and the reason for your request.

Once we have reviewed your request and confirmed that it meets the requirements of this policy, we will provide return instructions. Customers should use a trackable shipping method and provide the tracking number once the items have been shipped.

We do not charge any restocking fees for approved returns.
 
7. Refund Processing Time
After we receive and inspect your return, we will process the refund within 3 business days if approved.
Refunds will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.

8. Disputes & Appeals
If you believe your return request was incorrectly declined:
- Email [email protected] with a detailed explanation and any additional evidence.
- We will re-review your case and respond within 3 business days.

9. Contact Us
E-mail: [email protected]
Phone number: +86 15271861619
Company Address: Room 1102, Guangdian Fortune Center, Qiaokou District, Wuhan City, Hubei Province, China