Returns & Refunds
About Refunds and Exchange:
1. We only accept refunds for accessories and standard size costume (not include the customized costume).
2. Due to the special size of customized costume, we do not accept return of customized costume.
3. Returns or changes must be made within 30 days of receiving orders.
4. We will offer 100% refund only for products which are defected, or sent by mistake.
5. If you want to return or exchange the costume by yourself mistake or subjective case, the round-trip postage is born by the buyer.
6. You may use any shipping method you like as long a tracking number can be provided(U.S. customers are best to use USPS express). Make sure you include your name and/or order number so that we know who it's from!
You can contact us to cancel the order within 48 hours after you place the order. You will get a full refund.
If you need to cancel the order more than 48 hours after you place the order, we will charge 30% price of your order as the material and labor costs.
Our return and exchange address and contact information is:
Address: 15 building on the 1 floor, JinRongGang B District, GuangGu Road, Wuhan City, Hubei Province, China
Name: Deng yu
Zip Code: 430200
Please enter the value of the returned item as 20 USD and use EMS Express! Prevent Chinese customs from withholding the goods!
EMS Express Link https://www.ems.post/en/contact-us
EMS Express Phone number (+1 800) 222 1811 for USA
EMS Express Phone number +44 207 806 7431 for UK
Please contact our customer service within 24 hrs after you received your package if you would like a return or exchange. Any questions and concerns, please email [email protected]